Citrix viewer server not connected4/1/2024 ![]() User calls indicating they are experiencing Citrix logon slowness to the main Citrix web URL for employee access to the farm.Let’s look at some problems, and then discover some of dependencies that could be resulting in the problem the user is experiencing. Asking the right questions when a user call comes in is very important and having a very good understanding of the environment is invaluable for rapid problem resolution. To deliver Citrix services, many infrastructure tiers may be involved, including Active Directory, storage, drive mappings, hypervisor and more. When a user calls to report an issue, it’s not always clear where the real problem exists – especially in a complex and inter-dependent architecture like Citrix has. 2 Monitoring is Necessary Understanding the Real Issue within Citrix including Citrix Logon
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